We currently ship to Canada and the USA.

Processing Time:

All orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has shipped.

Shipping Time (Canada):

• 
  Standard Shipping: 5–10 business days
  
• 
  Expedited Shipping: 2–5 business days
  

Shipping Costs:

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:

Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

Customs & Duties:

Canadian customers may be responsible for customs fees, taxes, or import duties. These charges are determined by your local authorities and are not included in the purchase price.

30-Day Returns:

You have 30 days from receiving your order to request a return. Items must be unused, with tags, and in original packaging, along with proof of purchase.

How to Return:

Email us at bobrichcanada@gmail.com to start a return. You’ll receive a return label and instructions. Returns sent without prior approval cannot be accepted.

Damages & Issues:

Check your order upon arrival. Contact us immediately if items are damaged, defective, or incorrect.

Non-Returnable Items:

Perishables, custom or personalized items, personal care products, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges:

To exchange, return your item first, then place a separate order for the new item.

Refunds:

Once approved, refunds are issued to your original payment method within 10 business days. Bank processing times may vary. Contact us if not received within 15 business days.

EU Customers:

Orders shipped to the EU may be returned within 14 days, following the same conditions above.

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